F A Q.
Frequently asked questions about the online courses
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Here you will find the most important answers about booking, learning, access and support.monly asked qund services.
The courses are suitable for both beginners and more experienced students. You can build strong foundations, deepen your drawing skills and gain new creative ideas for your own illustrations.
The materials you need depend on the specific tutorial.
For each project, I provide a list of the materials and colors I use.
You do not need to have exactly the same brands or shades. You can use similar materials from your own collection and choose the closest matching colors.
Yes. Especially as a beginner, you can learn at your own pace, repeat lessons whenever you need to and build your skills step by step without pressure.
The courses are available in both German and English.
Please choose your preferred language carefully before purchasing, as the course language cannot be changed after the purchase has been completed.
Choose the course whose topic interests you most. The content is clearly structured and designed so that both beginners and more advanced students can benefit.
You can generally start with the course that interests you most. The courses are structured so that you can also join them independently.
Yes. The lessons include practical exercises or short homework tasks so you can apply and reinforce what you have learned.
Yes. You can submit your work and receive individual feedback with specific tips and suggestions for improvement.
You can contact the instructor easily via WhatsApp. This gives you personal support and quick answers to your questions.
Yes. During your access period, you can revisit the lessons at any time and repeat the content as often as you like.
No. There are no fixed class times. You can learn flexibly whenever it fits your schedule.
YouTube is great for getting a first impression – it is free and available at any time. A course, however, gives you a clear learning structure without advertising interruptions, practical exercises, personal feedback and direct support. This helps you improve step by step instead of having to piece together separate videos on your own.
You can pay conveniently via Paypal or Credit card.
You receive access to your learning area immediately after successful payment, so you can start right away.
There is no fixed end date. You have access for 1 year from the date of purchase and can learn at your own pace.
Your personal learning area is available to you 24/7 for 1 year from the date of purchase.
Your access is activated immediately after successful payment, so you can start without waiting.
The lessons are not tied to fixed dates. Once your course is activated, you can access and revisit the content available in your course whenever you like.
No. Your course access is personal and intended for your own use.
Online purchases are generally subject to a statutory right of withdrawal. For digital content, however, this right may expire before the end of the 14-day period if you expressly agree to immediate access and acknowledge that you lose your right of withdrawal once performance begins. The withdrawal policy and the conditions shown during checkout therefore apply.
Please use the withdrawal form on the website and follow the conditions and deadlines stated there. If you are unsure, you can also contact us directly.
If you still have questions or need assistance, email info@malkurse-online.com or contact us via WhatsApp. We will get back to you as quickly as possible.
Once a course has been purchased and access has begun, it cannot be cancelled partway through the access period and no partial refund is provided for the remaining unused time.
Course access is valid for one year, so you can continue using the course during the full access period, even if you take a break.
There are no prorated refunds for unused months or for the remaining part of the access period.
*This does not affect any mandatory statutory rights that may apply.
Yes! A brand-new tutorial is added to the course library every two months, so there is always something new to discover, learn, and create.
